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WP2074.1 Provision of a Technical Service Desk
Government Digital Service
Awarded
services
SME-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Government Digital Service, and hundreds more across the UK public sector.
Key details
Contracting authority
Region
England
Delivery: England, United Kingdom
Contract value
£8,500,000ex VAT
Submissions closed
14 June 2023
Published
25 September 2023
Procurement
Contract period
23 August 2023 - 23 August 2026
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 79512000 Call centre
What happened
Government Digital Service awarded this contract to MASTEK (UK) LTD. worth £8,500,000 on 3 Jul 2023. The contract runs until 23 Aug 2026.
Description
Provision of a Technical Service Desk The provision of a Technical Service Desk for the GOV.UK One Login Programme. Single point of contact for all technical queries &issues, which will be raised via the Contact Centre, or directly by Relying Parties.
Awarded supplier
Contact
Address
125 Kingsway, 6th Floor, Aviation House, Holborn, WC2B6NH
Contact name
Commissioning Team Commissioning Team
Email
Phone
Identifiers
Buyer reference
WP2074.1 Provision of a Technical Service Desk
Notice ID
3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9-683222
OCID
ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a
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External ID: cf-ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a • Added 4 October 2026