Application Maintenance and Support Services

To provide:

i) application maintenance and support for ~35 business-critical applications the majority of

which are used by HM Courts and Tribunal Service; and

ii) potential application development and enhancement services, as and when required. The

applications vary in size, complexity, component technologies, user numbers, interfaces with

other applications, security requirements, service and support hours, business criticality and

hosting arrangements. Most of the applications are classed as "heritage applications" due to

their age. Many are business critical case management or case progression systems used by

the courts and are typically complex and bespoke. Applications may be removed from scope

as they are retired or replaced under new supplier arrangements.