Orbis Telephony and Contact Centre
Surrey County Council
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Key details
Procurement
- 48000000 Software package and information systems
- 79512000 Call centre
What happened
Surrey County Council awarded this contract to 4net Technologies Ltd worth £5,407,583 on 28 Jan 2024. The contract runs until 5 Nov 2026.
Description
In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre.
This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.
The two phases for each Council are:
1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony
To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.
Awarded supplier
Contact
Identifiers
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View all →External ID: cf-ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb • Added 3 October 2026