Digital Enhanced Housing Management

This is for the upgrade of digital services provided to vulnerable customers within our schemes. The provision of Housing Proactive - a housing management system based around proactive daily contact with tenants. The system will be used to assist with the management of dwellings in which there are tenants with higher housing management needs and is the only such system approved as UK Housing Benefit eligible and being the only such system with its particularly feature-set and in accordance with our interpretation of Regulation 32(2) (b) (ii)PCR 2015. The contract period will be 260 weeks with unilateral right to extend for one further period not exceeding 104 weeks.

Housing Proactive is the only Housing Management System based around proactive contact which has been proven to work at scale specifically designed for people with higher needs to signify that their housing needs are being met by pressing a button on a device specially designed for that customer group one or more times a day. Devices are available for properties regardless of existing telephony in place and are specifically designed with the needs of the end user in mind. The system allows the broadcast of text, audio, picture or video messages to end-users as and when they press their button and also allows the broadcast of emergency messages at any time day or night by pre-recorded telephone call, text message or email. It is the only Housing Management System based around proactive contact that using pattern recognition technology can detect changes in the potential needs of end-users. The service also includes features which make it easier for those higher needs tenants more easily report repairs, highlighted anti-social behaviour and more effectively communicate with their landlord. It is the only Housing Management System based around proactive contact which is Housing Benefit eligible which is an absolute condition of any such service.