Language Services
British Transport Police
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Key details
Procurement
- 75110000 General public services
- 75200000 Provision of services to the community
What happened
British Transport Police awarded this contract to thebigword Group Limited worth £72,859,239 on 1 Jun 2022. The contract runs until 31 Jul 2025.
Description
Contract extension option to 31 July 2024 is being utilised.
BTP requires a single supplier to provide a tailored, end to end solution for all language service requirements 24 hours a day, 365 days a year:
- Face to Face Interpretation Services (F2F)
- Translation/Transcription Services (TMS)
- Telephone Interpretation Services (TI)
- British Sign Language (BSL)
- Video Remote Interpreting (VRI)
Provision of interpreters is governed by the Police and Criminal Evidence (PACE) 1984. If a suspect requires an interpreter for interview or the taking of a statement BTP must arrange for one to be present.
The requirement shall also be available to victims of crime and witnesses and during daily / operational contact with members of the public as well as meet BTP's Welsh language translation (WLT) obligations.
As the contract will serve various business areas, in preparation for tendering, a number of business users and stakeholders have been consulted across B Division, C Division, Crime, Fatality Investigations, Justice, Custody, BTPA and Corporate Communications.
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-8dd01899-5571-40bc-bdf1-fad678a12ff0 • Added 3 October 2026