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His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution
Ministry of Justice
Awarded
services
SME-friendly
This tender has closed
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Key details
Contracting authority
Ministry of Justice
central gov
Region
London
Delivery: British Oversea Territories
Sector
Contract value
£185,040ex VAT
Submissions closed
6 August 2024
Published
15 November 2024
Procurement
Contract period
1 November 2024 - 31 October 2028
4 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 32412100 Telecommunications network
- 64200000 Telecommunications services
What happened
Ministry of Justice awarded this contract to NICE Systems UK Ltd worth £1,845,233 on 6 Nov 2024. The contract runs until 31 Oct 2028.
Description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
Awarded supplier
Supplier
NICE Systems UK Ltd
Companies House: CRN0340304Award value
£1,845,233
Award date
6 November 2024
Contact
Address
102 Petty France, London, SW1H 9AJ
Email
Identifiers
Buyer reference
tender_373611/1425715
Notice ID
9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3-802874
OCID
ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a
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