Contracts Finder
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Platform Housing Group
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Platform Housing Group, and hundreds more across the UK public sector.
Key details
Contracting authority
Platform Housing Group
housing association
Region
Solihull
Contract value
£550,000ex VAT
Submissions closed
25 October 2024
Published
12 December 2024
Procurement
Contract period
1 March 2025 - 28 February 2028
3 years
Procedure type
Not specified
CPV classifications
- 79512000 Call centre
What happened
Platform Housing Group awarded this contract to Mango Direct Marketing Ltd worth £246,240 on 12 Dec 2024. The contract runs until 28 Feb 2028.
Awarded supplier
Supplier
Mango Direct Marketing Ltd
Award value
£246,240
Award date
12 December 2024
Contact
Address
1700, Solihull Parkway, Solihull, B37 7YD
Contact name
Stephanie Gill
Email
Phone
Identifiers
Buyer reference
2ee67b60-d1b3-40d8-bb68-ee555017d3dc
Notice ID
56c24443-aa9c-40de-8964-c89cda7f46a1-810471
OCID
ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea
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External ID: cf-ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea • Added 3 October 2026