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Contact Centre - Enhanced Software Solution
Thirteen Housing Group Limited
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Thirteen Housing Group Limited, and hundreds more across the UK public sector.
Key details
Contracting authority
Thirteen Housing Group Limited
housing association
Region
North East
Delivery: North East, United Kingdom
Sector
Contract value
£239,380ex VAT
Submissions closed
28 February 2025
Published
28 January 2025
Procurement
Contract period
1 March 2025 - 29 February 2028
3 years
Procedure type
Other - Direct Award via CCS RM6116 (lot 4c)
CPV classifications
- 72000000 IT services: consulting, software development, Internet and support
What happened
Thirteen Housing Group Limited awarded this contract to Avoira Limited worth £239,380 on 22 Jan 2025. The contract runs until 29 Feb 2028.
Description
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Awarded supplier
Contact
Address
2 Hudson Quay, Middlesbrough, TS21QG
Contact name
Joanne Boyd
Email
Phone
Identifiers
Buyer reference
THIR 24 130
Notice ID
1d067207-ce61-4471-98ea-1a9b379abebb-820919
OCID
ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698
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