Customer Contact Centre Cloud Platform
London Borough of Enfield
Published on London Borough of Enfield Atamis procurement portal
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Key details
Procurement
- 48000000 Software package and information systems
What happened
London Borough of Enfield awarded this contract to Kerv Experience Limited worth £1,074,542 on 11 Dec 2024. The contract runs until 20 Jan 2030.
Description
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3)
It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services.
The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Additional information
2 extension option(s) available, 0 taken; up to 24 months in total
Option: 12 months, from 2028-01-21, to 2029-01-20, Extension option 1
Option: 12 months, from 2029-01-21, to 2030-01-20, Extension option 2
Awarded supplier
Contact
Identifiers
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View all →External ID: cf-ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf • Added 3 October 2026