Custodial Healthcare Service Provision
Thames Valley Police
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Key details
Procurement
- 85141000 Services provided by medical personnel
- 85000000 Health and social work services
- 85100000 Health services
What happened
Thames Valley Police awarded this contract to Mountain Healthcare Limited on 25 Feb 2025. The contract runs until 31 May 2033.
Description
The provision of fully qualified, trained & competent Healthcare Professionals embedded 24/7/365(6) in the 6 main Custody Suites in the TVP area to assess, treat & signpost Detained Persons (DPs) to ensure fitness for detention, interview, charging, release, with full live Clinical Oversight & consideration of a multi skilled workforce to assist across the Force & in particular the South of the Force. (Note; there is additional pressure in Loddon Valley & Maidenhead that may require additional support). The service needs to be reactive to short notice operational needs as well as proactive to longer term strategies. The ever evolving operational & custody requirements need to fully integrate with NHS (L&D), Social Care & Voluntary Sector providers of health & social support, creating & managing interconnected relationships & pathways with a view to reducing the 'revolving door' effect around the reasons for committing crimes. This will be in conjunction with regular reporting & the subsequent meeting of a number of stringent key performance indicators. Interactive training scenarios involving the Authority &/or other organisations will be welcomed as will insights into industry related technological advances.
The Police custody suites are located;
Berkshire (Maidenhead & Reading) Buckinghamshire (Aylesbury & Milton Keynes)
Oxfordshire (Abingdon & Banbury) Newbury (Berks) - Retained for Operational Contingency
High Wycombe (Bucks) - Retained for Operational Contingency. The services within scope, including PACE compliant core Custodial Healthcare provision, primarily, Custody DP Healthcare management, the provision of medical & forensic examinations, treatment for minor medical injuries, fitness assessments prior to interview, charging, bailing, court appearance &/or release, live clinical oversight, crisis support, management of substance misuse & onward referral services for people who have been DPs.
In addition, but not limited to, the core provision; a) Holistic Healthcare Services; (General Healthcare prior to & following any forensic work) b) Forensic sampling following a healthcare assessment relevant for that purpose c) Call Centre, email & video call facilities (or other mutually agreed contact mechanisms) through which the Authority can ask for forensic medical & healthcare services. This re-tendering exercise aims to increase equity of access & ensure a consistent, resilient & high standard of quality care to DPs.
The service will delivered in line with current national standards, guidance, based on NHSE specification & best practice, & at the same time meet the local needs of each Custody Suite/Force area, planned & Ad hoc operational requirements. The Provider will ensure that the service is delivered in an age-appropriate way for children, adults & vulnerable persons; all staff must meet the skills & competences commensurate with the role they are performing. The service should consider PACE, Safeguarding, su...
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External ID: cf-ocds-b5fd17-544c697d-cc33-4ef6-bf63-57d43fe435f6 • Added 3 October 2026