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Out of Hours Call Handling & Telecare Alarm Monitoring Services

Freebridge Community Housing Limited

Live
Confirmed tender
services
SME-friendly
VCSE-friendly

Key details

Contracting authority
Region
East of England
Delivery: East of England, United Kingdom
Contract value
£350,000ex VAT
Deadline
30 March 2025
Published
28 February 2025

Procurement

Contract period
1 August 2025 - 31 July 2028
3 years
Procedure type
Open procedure
CPV classifications
  • 79512000 Call centre

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What happened

The contract runs until 31 Jul 2028.

Description

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

Contact

Address
Juniper House, Austin Street, King's Lynn, PE30 1DZ
Contact name
Procurement Department

Bid documents

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Identifiers

Buyer reference
BIP927645767
Notice ID
0d3344be-eb9a-40e2-b33a-332584c5906b-831080
OCID
ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993

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External ID: cf-ocds-b5fd17-4f942c15-a89f-4f43-bddf-893edd1d1993 • Added 3 October 2026