Provision of Digital Executive Assurance to Department for Business and Trade and Advice and Guidance to Post Office Limited

Public Digital has been awarded the contract to guide and support POL's IT transformation strategy and delivery.

This includes:

• Qualified Coaches: Public Digital will provide experienced coaches to help POL teams implement action plans from the IPA and Public Digital reviews, ensuring successful programme delivery.

• Governance Engagement: Public Digital will engage with POL and DBT governance to offer advice, feedback, and assurance, monitoring and assessing the delivery of action plans and the overall programme approach.

• Governance Participation: Public Digital will participate in relevant POL Board/sub-Board groups and governance groups below Board level, reporting to DBT governance.

Public Digital's assurance coaches will provide advice and guidance in the following areas:

• Vision: Aligning direction with POL strategy.
• Culture: Improving culture, behaviours, and outcomes.
• Best Practices: Ensuring alignment with public sector digital delivery best practices.
• Capability: Offering guidance on technology transformation programmes, executive coaching, recruitment processes, and planning capability.
• Technology: Developing an effective operating model for digital transformation.
• Governance: Driving continuous improvement around governance, including risk model development, transparency support, and funding advice.
• User-Centred Practice: Defining roles and responsibilities, establishing feedback loops, and structuring delivery teams.

Public Digital will help create a culture of trust and assurance, ensuring confidence in the transformed POL among staff, postmasters, government, and the public.