Contact Centre Solution
Isle of Wight Council
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The submission deadline for this contract has passed. There may be more active goods tenders from Isle of Wight Council, and hundreds more across the UK public sector.
Key details
Procurement
- 48000000 Software package and information systems
- 72000000 IT services: consulting, software development, Internet and support
What happened
Isle of Wight Council awarded this contract to Cinos Communication Services | Cinos Limited worth £307,811 on 28 Apr 2025. The contract runs until 29 Sept 2028.
Description
Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r
Additional information
2 extension option(s) available, 0 taken; up to 24 months in total
Awarded supplier
Contact
Identifiers
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View all →External ID: cf-ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75 • Added 3 October 2026