ESHT & Sussex ICS Patient Portal
East Sussex Healthcare NHS Trust
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from East Sussex Healthcare NHS Trust, and hundreds more across the UK public sector.
Key details
Procurement
- 48100000 Industry specific software package
What happened
East Sussex Healthcare NHS Trust awarded this contract to Patients Know Best Limited worth £487,404 on 8 Apr 2025. The contract runs until 31 Mar 2026.
Description
The Trusts within Sussex ICS have procured Patients Know Best (PKB), which is branded My Health and
Care Record (MHCR) in Sussex. It is governed by the Our Care Connected programme responsible for
implementation across Sussex NHS Trusts. This is a collaborative programme between the Trusts in Sussex.
MHCR currently provides patients with next day access to their blood test results (1 million per week). In
addition, it is available to all acute patients on a planned care pathway to support their waiting and inform
them about resources available to them. MHCR reduces patient calls to the trusts and provides information
about waiting times. It also sends appointment letters to patients digitally and reduces postage and SMS
costs by sending notifications via the NHS App.
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: cf-ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476 • Added 3 October 2026