RBGKEW1375 - RBG Kew Visitor Insights Programme (VIP)
Royal Botanic Gardens, Kew
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Key details
Procurement
- 79310000 Market research services
What happened
Royal Botanic Gardens, Kew awarded this contract to DJS Research worth £375,000 on 14 Jan 2025. The contract runs until 30 Apr 2028.
Description
RBG Kew intends to procure a Supplier to carry out an ongoing visitor survey at both Kew Gardens and Wakehurst, to understand visitor profile and motivations and evaluate the visit experience in order to maintain a best-in-class experience. This includes survey review and management of the fieldwork, regular provision of data and KPI reporting, and bi-annual reporting to share key actionable insights and recommendations. The visitor survey is an existing and valuable resource for a wide range of teams across RBG Kew, helping the organisation to make data-driven decisions based on audience trends and visit feedback.
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