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Contact Centre Support
Coventry City Council
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Coventry City Council, and hundreds more across the UK public sector.
Key details
Contracting authority
Coventry City Council
local council
Region
West Midlands
Delivery: West Midlands, United Kingdom
Sector
Contract value
£65,125ex VAT
Submissions closed
28 February 2025
Published
24 June 2025
Procurement
Contract period
1 April 2025 - 31 March 2026
11 months
Procedure type
Call-off from a framework agreement
CPV classifications
- 48200000 Networking, Internet and intranet software package
- 72700000 Computer network services
- 72800000 Computer audit and testing services
What happened
Coventry City Council awarded this contract to TTEC Consulting (UK) Limited worth £65,125 on 4 Apr 2025. The contract runs until 31 Mar 2026.
Description
The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre.
The services includes:
- Client Success Management
- Incident Management
- Platform adoption hours
Awarded supplier
Supplier
TTEC Consulting (UK) Limited
Companies House: 3424866Award value
£65,125
Award date
4 April 2025
Contact
Identifiers
Buyer reference
COV - 22000
Notice ID
1b9ca321-3bad-4848-a7f4-d4805e89fbdc-851174
OCID
ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce
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Music Tutor DPS Award Notice
External ID: cf-ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce • Added 3 October 2026