Customer Transactional Surveys 2025
West Kent Housing Association
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Key details
Procurement
- 79342311 Customer satisfaction survey
What happened
West Kent Housing Association awarded this contract to Acuity Research & Practice Ltd worth £81,755 on 28 Mar 2025. The contract runs until 30 Jun 2027.
Description
*This is for information only, as the contract has been awarded*
The scope of services will include:
- Sending surveys for a number of transactional services by SMS, email and CATI
- Provision of an interactive online dashboard to monitor responses in real time
- Sentiment and key driver analysis
The full details of the services are set out in the specification.
Awarded supplier
Contact
Identifiers
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External ID: cf-ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f • Added 3 October 2026