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Provision of Service Desk Software for West Midlands Fire Service
West Midlands Fire Service
Awarded
services
SME-friendly
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from West Midlands Fire Service, and hundreds more across the UK public sector.
Key details
Contracting authority
Region
West Midlands
Delivery: West Midlands, United Kingdom
Sector
Contract value
£309,840ex VAT
Submissions closed
1 May 2025
Published
9 July 2025
Procurement
Contract period
14 May 2025 - 13 May 2028
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 48000000 Software package and information systems
What happened
West Midlands Fire Service awarded this contract to Freshworks Inc worth £309,840 on 1 May 2025. The contract runs until 13 May 2028.
Description
Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service
Awarded supplier
Supplier
Freshworks Inc
Award value
£309,840
Award date
1 May 2025
Contact
Address
Headquarters, Birmingham, B74HW
Contact name
Polly Morgan
Email
Phone
Identifiers
Buyer reference
C5831
Notice ID
db07010f-07b1-48cb-9d4d-abda61d47798-853617
OCID
ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08
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