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CRM Software Subscriptions, User Support and Technical Services
The Planning Inspectorate
Awarded
services
SME-friendly
This tender has closed
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Key details
Contracting authority
Region
South West
Delivery: South West, United Kingdom
Sector
Contract value
£200,241ex VAT
Submissions closed
24 June 2025
Published
14 August 2025
Procurement
Contract period
19 July 2025 - 18 July 2028
3 years
Procedure type
Call-off from a framework agreement
CPV classifications
- 48333000 Contact management software package
What happened
The Planning Inspectorate awarded this contract to Route 101 Limited worth £200,241 on 15 Jul 2025. The contract runs until 18 Jul 2028.
Description
G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.
Awarded supplier
Contact
Address
Temple Quay House, Bristol, BS16PN
Contact name
Mark Allen
Email
Phone
Identifiers
Buyer reference
17-2-1396
Notice ID
78d6c67f-c1cb-4857-a2ba-dcd212774a3c-859092
OCID
ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a
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External ID: cf-ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a • Added 3 October 2026