IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)
MCA - Maritime and Coastguard Agency
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
MCA - Maritime and Coastguard Agency awarded this contract to ILLUMINET SOLUTIONS LIMITED worth £147,500 on 21 Jul 2025. The contract runs until 30 Apr 2026.
Description
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
This contract was awarded following a G-Cloud 14 buying process.
Awarded supplier
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External ID: cf-ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b • Added 3 October 2026