GB-Witham: ECFRS00381 IT Service Management Software
Essex Police, Fire & Crime Commissioner Fire & Rescue Authority
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Key details
Procurement
- 48517000 IT software package
What happened
Essex Police, Fire & Crime Commissioner Fire & Rescue Authority awarded this contract to Freshworks Inc worth £135,972 on 30 May 2025. The contract runs until 16 Jun 2028.
Description
IT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.
Awarded supplier
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Identifiers
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External ID: cf-ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64 • Added 3 October 2026