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NCC1374 Contact Centre Telephony
Northumberland County Council
Awarded
services
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Key details
Contracting authority
Northumberland County Council
local council
Region
North East
Delivery: North East, United Kingdom
Sector
Contract value
£382,118ex VAT
Submissions closed
1 August 2025
Published
28 October 2025
Procurement
Contract period
1 November 2025 - 31 October 2028
3 years
Procedure type
Other - Direct Award
CPV classifications
- 48445000 Customer Relation Management software package
What happened
Northumberland County Council awarded this contract to Amazon Web Services EMEA Sarl worth £382,118 on 27 Oct 2025. The contract runs until 31 Oct 2028.
Description
This product allows us access to the Telephony Platform to enable services to handle customer queries.
Awarded supplier
Supplier
Amazon Web Services EMEA Sarl
Companies House: FC034225Award value
£382,118
Award date
27 October 2025
Contact
Identifiers
Buyer reference
OPEN28102025095644
Notice ID
cde544f5-6019-4049-863d-d78ba5562600-869813
OCID
ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db
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