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Marketing Suite (TPR Comms management platform)

The Pensions Regulator

Awarded
services
SME-friendly

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from The Pensions Regulator, and hundreds more across the UK public sector.

Key details

Contracting authority
Region
Brighton
Delivery: South East England
Contract value
£1,060,117ex VAT
Submissions closed
28 March 2025
Published
8 January 2025

Procurement

Contract period
15 October 2025 - 31 August 2028
3 years
Procedure type
Restricted procedure (above threshold)
CPV classifications
  • 48000000 Software package and information systems

What happened

The Pensions Regulator awarded this contract to Paragon Customer Communications (London) Ltd worth £1,060,117 on 25 Jul 2025. The contract runs until 31 Aug 2028.

Description

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files.

Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period.

The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling.

Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months

Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Awarded supplier

Supplier
Paragon Customer Communications (London) Ltd
Award value
£1,060,117
Award date
25 July 2025

Contact

Address
Telecom House 125 - 135 Preston Road, Brighton, BN1 6AF

Identifiers

Buyer reference
tender_473185/1525657
Notice ID
52a7429f-3652-44d8-94bd-5fa1115fa5fd-868815
OCID
ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df

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External ID: cf-ocds-b5fd17-36a08fdc-d06a-4b06-9b2f-79f43613f5df • Added 3 October 2026