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Digital Platform Including Customer Relationship Management (CRM)
Westmorland and Furness Council
Awarded
services
SME-friendly
This tender has closed
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Key details
Contracting authority
Westmorland and Furness Council
local council
Region
England
Delivery: England, United Kingdom
Sector
Contract value
£1,442,859ex VAT
Submissions closed
3 November 2025
Published
13 November 2025
Procurement
Contract period
29 November 2025 - 28 November 2030
5 years
Procedure type
Direct award
CPV classifications
- 72000000 IT services: consulting, software development, Internet and support
What happened
Westmorland and Furness Council awarded this contract to Netcall PLC worth £1,442,859 on 3 Nov 2025. The contract runs until 28 Nov 2030.
Description
Implementation of a single digital platform and a customer relationship management system (CRM). The contract award was carried out through NHS SBS10175 via Direct Award. This is a contract finder award notice only.
Awarded supplier
Supplier
Netcall PLC
Award value
£1,442,859
Award date
3 November 2025
Contact
Address
South Lakeland House, Lowther Street, Kendal, LA9 4DQ
Contact name
Maxine Moran
Email
Identifiers
Buyer reference
WAFC001-DN797435-57376969
Notice ID
71568843-bb3f-4b30-aa38-a9b0b74287aa-872113
OCID
ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9
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External ID: cf-ocds-b5fd17-08f9ff29-f5d6-43d8-a70f-9d42883ef0d9 • Added 3 October 2026