Digital Health & Disability - Access to Work

Access to Work (ATW) is a grant designed to help people with disabilities or health conditions start or stay in work. It can pay for things like support workers or traveling to work. The ATW grant receives just under 40,000 applications a year and pays out around £110 million to fund support annually.

ATW is a two-stage process with an online application and separate online claim service however the processing of the applications and claims is still highly clerical. A legacy system provides case management functionality which needs to be replaced.

There are a number of significant pain points for Users throughout the ATW service. The department, via a large change programme, has committed to transforming the end-to-end ATW service to ensure it is as digital, accessible, usable and efficient as possible.

The ATW service can be broadly grouped into the following areas:

• Expand and iterate the new online Claim journey
• Improvements to the existing online Application
• Building out case management functionality to replace legacy systems

DWP also needs to ensure the supplier can continue to run and maintain these services.