IT Service Management Platform (ITSM) Licences, Support and Maintenance
MCA - Maritime and Coastguard Agency
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Key details
Procurement
- 48000000 Software package and information systems
What happened
MCA - Maritime and Coastguard Agency awarded this contract to XMA LIMITED worth £111,400 on 9 Sept 2026. The contract runs until 31 Jan 2032.
Description
The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service.
This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.
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External ID: cf-ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b • Added 2 October 2026