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Virtual Contact Centre as a Service (VCCaaS
London Borough of Lewisham
Awarded
This tender has closed
The submission deadline for this contract has passed. There may be more active tenders from London Borough of Lewisham, and hundreds more across the UK public sector.
Key details
Contracting authority
London Borough of Lewisham
local council
Sector
Contract value
£2,360,657ex VAT
Submissions closed
Not stated by buyer
Procurement
Contract period
18 February 2026 - 18 February 2033
Initial 60 months, options to extend 24 months, total 84 months
Contract review date
18 February 2030
Procedure type
ITT
CPV classifications
- 64214200 Dedicated-business telephone network services
What happened
London Borough of Lewisham awarded this contract to Route 101 Limited worth £2,360,657 on 18 Feb 2026. The contract runs until 18 Feb 2033.
Description
The contract provides a virtual contact centre service to Lewisham
Additional information
2 extension option(s) available, 0 taken; up to 24 months in total
Option: 12 months, from 2031-02-18, to 2032-02-17, 1st of approved 12 month extension
Option: 12 months, from 2032-02-18, to 2033-02-17, 2nd of approved 12 month extension
Awarded supplier
Supplier
Route 101 Limited
Award value
£2,360,657
Award date
18 February 2026
Contact
Contact name
Mr Samir Taher
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