MBC-1098 Customer Relations Management System
Welland Procurement
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Key details
Procurement
- 72212445 Customer Relation Management software development services
What happened
Welland Procurement awarded this contract to IEG4 on 22 Jul 2025. The contract runs until 31 Dec 2028.
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT
solution for Customer Services to deliver the following:
1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal.
2. To provide a seamless digital customer journey.
3. Integration with all back-office systems – open API’s
4. Location mapping within service requests.
5. Statistics and analytical tool.
6. Low code development for online forms.
7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins.
8. Cross platform accessibility.
9. Cloud based system.
10. Permissions based access.
Customer data migration and cleansing.
Awarded supplier
Contact
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View all →External ID: procontract-register-90ee224c-0113-f111-813c-005056b64545 • Added 1 October 2026