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AT1366 - Automated Collection of Council Debt
Luton Council
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Luton Council, and hundreds more across the UK public sector.
Key details
Contracting authority
Luton Council
local council
Region
Luton
Delivery: Full Ledger Code - FF4102 & FF4104
Contract value
£84,704ex VAT
Submissions closed
14 October 2025
Published
13 November 2025
Procurement
Contract period
2 December 2025 - 5 October 2027
Initial 22 months, total 22 months
Contract review date
5 October 2026
Procedure type
Other (G-Cloud)
What happened
Luton Council awarded this contract to Voicescape Limited worth £84,704 on 7 Nov 2025. The contract runs until 5 Oct 2027.
Description
Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.
Awarded supplier
Supplier
Voicescape Limited
Award value
£84,704
Award date
7 November 2025
Contact
Address
Town Hall, George Street, Luton, LU1 2BQ
Contact name
Ms Deb Fensome
Email
Phone
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