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PR2253 - Digital Ombudsman
Public Service Ombudsman
Awarded
This tender has closed
The submission deadline for this contract has passed. There may be more active tenders from Public Service Ombudsman, and hundreds more across the UK public sector.
Key details
Contracting authority
Sector
Contract value
£4,500,000ex VAT
Submissions closed
Not stated by buyer
Procurement
Contract period
10 June 2025 - 9 June 2027
Initial 24 months, options to extend 24 months, total 48 months
Contract review date
31 December 2025
Procedure type
RFQ
CPV classifications
- 72200000 Software programming and consultancy services
What happened
Public Service Ombudsman awarded this contract to Reply Limited on 10 Jun 2025. The contract runs until 9 Jun 2027.
Description
The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.
Additional information
2 extension option(s) available, 0 taken; up to 24 months in total
Awarded supplier
Supplier
Reply Limited
Award date
10 June 2025
Contact
Contact name
Ms Claire Barnes
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External ID: procontract-register-dcdf1350-df45-f011-8138-005056b64545 • Added 1 October 2026