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G-Cloud (RM1557.13) Complaints Management System
Middlesbrough Borough Council
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from Middlesbrough Borough Council, and hundreds more across the UK public sector.
Key details
Contracting authority
Middlesbrough Borough Council
local council
Region
North East
Delivery: North East, United Kingdom
Sector
Contract value
£33,250ex VAT
Submissions closed
8 October 2024
Published
21 January 2025
Procurement
Contract period
18 November 2024 - 17 November 2026
Initial 24 months, total 24 months
Contract review date
18 November 2025
Procedure type
Other (G-Cloud 13 Framework t (RM1557.13))
What happened
Middlesbrough Borough Council awarded this contract to Computer Application Services Ltd worth £33,250 on 1 Aug 2025. The contract runs until 17 Nov 2026.
Description
Complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one
integrated system. FOI, EIR and SAR case types included.
Awarded supplier
Supplier
Computer Application Services Ltd
Award value
£33,250
Award date
1 August 2025
Contact
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External ID: procontract-register-0cfd5bd6-e5d7-ef11-8133-005056b64545 • Added 1 October 2026