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Digital Products and Services, Strategic Delivery Partner for Corporate Enquiries & Process Improvement

Foreign, Commonwealth and Development Office

Awarded
services

This tender has closed

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Key details

Contracting authority
Foreign, Commonwealth and Development Office
Public authority - central government
Region
London
Sector
IT & Software
Contract value
Not stated by buyer
Submissions closed
Not stated by buyer
Published
1 October 2026

Procurement

Contract period
1 November 2026 - 31 October 2028
2 years
Possible extension to 31 October 2029 · 2 years, 11 months in total
Extension terms: The Contract will have an initial term of two (2) years. The Authority may, at its sole discretion, extend the Contract for up to one (1) additional year, resulting in a maximum Contract term of three (3) years. The extension may be exercised where there remains an ongoing business requirement for the Corporate Enquiries & Process Improvement (CEPI) programme, including continued delivery of enterprise-level digital services, support and maintenance of live services, completion of in-flight Statements of Work, delivery of additional approved Statements of Work, implementation of further automation and AI-enabled capabilities, ongoing benefits realisation activities, and knowledge transfer and transition requirements.
Procedure type
Award under framework
CPV classifications
  • 72222300 Information technology services
  • 72262000 Software development services
  • 72227000 Software integration consultancy services
  • 72224000 Project management consultancy services
  • 72222000 Information systems or technology strategic review and planning services
  • 72267100 Maintenance of information technology software

What happened

Foreign, Commonwealth and Development Office awarded this contract to CEOX SERVICES LTD worth £4,125,000 on 1 Oct 2026. The contract runs until 31 Oct 2028.

Description

Provision of a Strategic Delivery Partner for the Foreign, Commonwealth and Development Office’s (FCDO) Corporate Enquiries & Process Improvement (CEPI) programme. The contract will support the design, development, implementation, support and continuous improvement of enterprise-level digital services that transform corporate enquiry handling, case management and process automation across FCDO corporate functions. Services include the delivery of a Corporate Enquiries and Casework Management solution, automation of priority finance and corporate processes, integration with the FCDO Microsoft technology estate including Power Platform and Azure, benefits realisation, support and maintenance of delivered solutions, and delivery through outcome-based Statements of Work.

The contract also includes strategic delivery partnership, governance support, architectural assurance, knowledge transfer and continuous optimisation to support scalable and reusable enterprise solutions across the FCDO.

Awarded supplier

Supplier
CEOX SERVICES LTD
Companies House: 11143592
Award value
£4,125,000
Award date
1 October 2026

Contact

Address
King Charles Street, London, SW1A 2AH
Website
https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Contact name
Technology Sourcing Team - Digital, Data and Technology Commercial
Email
[email protected]

Identifiers

Buyer reference
CPG/13857/2026
Notice ID
092948-2026
OCID
ocds-h6vhtk-077eda

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External ID: fts-ocds-h6vhtk-077eda • Added 1 October 2026