Customer Contact Centre
Thameslink Southern Great Northern Limited (TSGN)
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Key details
Procurement
- 79342300 Customer services
- 79512000 Call centre
What happened
Thameslink Southern Great Northern Limited (TSGN) awarded this contract to Concentrix TSC UK LTD worth £8,400,000 on 13 Oct 2026. The contract runs until 16 Oct 2028.
Description
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.
Awarded supplier
Contact
Identifiers
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View all →External ID: fts-ocds-h6vhtk-077dda • Added 30 September 2026