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Out of Hours Telephone Answering Service

Orwell Housing Association Ltd

Awarded
services

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from Orwell Housing Association Ltd, and hundreds more across the UK public sector.

Key details

Contracting authority
Orwell Housing Association Ltd
Public authority - sub-central government
Region
Ipswich
Contract value
£66,423ex VAT
Submissions closed
Not stated by buyer
Published
22 September 2026

Procurement

Contract period
30 September 2026 - 29 September 2028
2 years
Possible extension to 29 September 2030 · 3 years, 11 months in total
Extension terms: Orwell will have sole discretion to include a further 2 year extension.
Procedure type
Below threshold - unknown
CPV classifications
  • 64214200 Dedicated-business telephone network services
  • 79510000 Telephone-answering services

What happened

Orwell Housing Association Ltd awarded this contract to NORSE GROUP SERVICES LIMITED worth £66,423 on 4 Sept 2026. The contract runs until 29 Sept 2028.

Description

Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd.

This is a service contract covering the organisations out of hours telephone answering service and is also required at times when Orwell have team meetings, events or other meetings as needed.

The tender was carried out in collaboration with Broadland Housing Association Ltd during April & May 2026 (closing date 05/05/26). Both authorities wished to appoint the same out of hours supplier for the contract, each to have their own individual contract with the successful supplier.

The contract is for 2 years with the option of a 2 year extension, at the sole discretion of Orwell Housing Assoc. Ltd.

Previous notices for the tender were published by Broadland Housing Assoc. Ltd.

UK 6 Contract award notice - 09/06/26

UK4 Tender notice - 01/04/2026.

Procurement identifier (OCID) ocds-h6vhtk-067a65

Notice identifier 2026/S 000-030195.

Awarded supplier

Supplier
NORSE GROUP SERVICES LIMITED
Companies House: 09094748
Award value
£66,423
Award date
4 September 2026

Contact

Address
Crane Hill Lodge, 325 London Rd, Ipswich, IP2 0BE

Identifiers

Buyer reference
26-002/BroadlandOrwell/01/CallHandling
Notice ID
089796-2026
OCID
ocds-h6vhtk-0777df
PPON
PGDJ-9755-ZNCY

Explore related tenders

External ID: fts-ocds-h6vhtk-0777df • Added 22 September 2026