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Communication tool/engagement facilitator for outstanding charges to reduce resident debt
The District Council of Folkestone and Hythe
Awarded
services
This tender has closed
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Key details
Contracting authority
The District Council of Folkestone and Hythe
Public authority - sub-central government
Region
Folkestone
Contract value
£18,000ex VAT
Submissions closed
Not stated by buyer
Published
14 September 2026
Procurement
Contract period
1 May 2026 - 30 April 2027
11 months
Possible extension to 30 April 2030 · 3 years, 11 months in total
Extension terms: Further 3 x 12 months periods
Procedure type
Below threshold - without competition
CPV classifications
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
What happened
The District Council of Folkestone and Hythe awarded this contract to VOICESCAPE LIMITED worth £18,000 on 30 Apr 2026. The contract runs until 30 Apr 2027.
Description
Voicescape are a communication tool/engagement facilitator. They automatically call out and do nudges for debt areas such as upcoming reminders, summonses and aged debt across both Council Tax and Corporate Debt teams.
Awarded supplier
Contact
Address
Civic Centre, Castle Hill Avenue, Folkestone, CT20 2QY
Email
Identifiers
Buyer reference
FH2605190
Notice ID
086973-2026
OCID
ocds-h6vhtk-06f961
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