HOS0069 - Digital Delivery Partner Work Page A
Housing Ombudsman
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Key details
Procurement
- 73300000 Design and execution of research and development
What happened
Housing Ombudsman awarded this contract to xSolutions365Limited T/A Create Future worth £249,250 on 15 Sept 2026. The contract runs until 20 Sept 2027.
Description
The Housing Ombudsman (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy.
To help define the requirements and understand the potential of a new suite of digital tools, HOS require the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.
Awarded supplier
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Identifiers
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External ID: cf-ocds-b5fd17-a7aa69c4-131b-4854-8360-2f1b29f859b7 • Added 3 September 2026