TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
Rail Delivery Group
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Key details
Procurement
- 79510000 Telephone-answering services
- 48100000 Industry specific software package
What happened
Rail Delivery Group awarded this contract to Eckoh Ltd worth £750,708 on 6 Aug 2026. The contract runs until 8 Sept 2028.
Description
Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.
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View all →External ID: fts-ocds-h6vhtk-06ed80 • Added 27 August 2026