TEO VSS - MS Dynamic Version Upgrade

The Victims and Survivors Service wish to upgrade their Victim Information Management system as it is now over five years old.

In 2016, VSS procured a bespoke MS Dynamics CRM-based MI system, VIM (Victim Information Management). The system lifetime was defined as five years, plus two 1-year extensions. The first extension has now been initiated, and it is planned that the second will also be utilised extending the system to August 2023.. However, the version of MS Dynamics CRM underpinning VIM is over five years old, and requires an upgrade prior to the new procurement. The proposed upgrade of the MS Dynamics CRM framework to version 9.2 must be developed and tested on the VIM testing environment and rolled out onto the VIM production environment. This will be carried out by the existing supplier as they initially developed the system and are contracted to support it until August 2023.