High Intensity User Service NHS/SOEPS/21.825 ITT

The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract.

Invitation to Tender (ITT)

Urgent Care

Provision of a High Intensity User Service (Reference: NHS/SOEPS/21.825 ITT)

NHS Brighton and Hove Clinical Commissioning Group

NHS East Sussex Clinical Commissioning Group

The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract. The anticipated value of the Service is a maximum of £343,952.00 per annum and the contract duration will be 3 years from 28th September 2022, plus an optional (option of the Commissioner) extension period of up to a further 24 months.

Key Aims and Objectives of the Service

The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015.

The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs.

The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes.

This will be delivered by:

• Identifying patients who frequently attend ED and associated non-elective (NEL) admissions
• Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services
• Proactively connecting and engaging with the patient
• Supporting the patient to manage their needs using a personalised approach.

Service Outcomes

For the identified and engaged frequent users:

• Reduce ED attendance
• Reduce NEL admissions
• Reduce ambulance conveyance
• To feel less lonely
• To experience improved personal well-being
• To have a positive experience with the service
• To progress in at least one identified goal by the end of their time with the service

The service will work closely with local health and social care services including voluntary and third sector organisations to develop excellent working relationships and establish operational practices that ensure a seamless patient experience.

The tender documents are available for unrestricted and full direct access, free of charge at: https://in-tendhost.co.uk/soepscommissioning/aspx/Home

All correspondence will be dealt with solely through this website and correspondence received by other means will not be responded to.

This procurement is being advertised on the following websites:

https://www.find-tender.service.gov.uk

https://www.gov.uk/contracts-finder

https://in-tendhost.co.uk/soepscommissioning

https://www.brightonandhoveccg.nhs.uk/

https://www.eastsussexccg.nhs.uk

Please complete your bid response and return via our eTendering Portal: https://in-tendhost.co.uk/soepscommissioning/aspx/Home

Reference: High Intensity User Service NHS/SOEPS/21.825 ITT

The deadline for submitting bid responses is Monday 2nd May 2022 at 5pm. Additional information: Please note: NHS England and Improvement have announced that the Sussex Health and Care Partnership, which is made up of all health and care organisations across East Sussex, West Sussex, and Brighton and Hove, has successfully met the criteria to become an Integrated Care System (ICS). An ICS is a way of working across health and care organisations that allows them to work more closely together, to take collective responsibility of the health and wellbeing of populations across large areas. It is not anticipated that the statutory responsibility or accountability of the individual health and care organisations working as an ICS will be affected, save for the expectation that CCG organisations will be abolished, and functions transferred to the ICS. As a result of these intended healthcare reforms, the Contracting Authority, currently NHS Brighton and Hove CCG and NHS East Sussex CCG, may change during the life of the contract.