DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
DfE - The Consumer Council
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
- 72200000 Software programming and consultancy services
- 72230000 Custom software development services
- 72232000 Development of transaction processing and custom software
- 72250000 System and support services
- 72253000 Helpdesk and support services
- 72260000 Software-related services
- 72300000 Data services
- 72310000 Data-processing services
- 72311100 Data conversion services
- 72312100 Data preparation services
- 72314000 Data collection and collation services
- 72316000 Data analysis services
- 72317000 Data storage services
- 72313000 Data capture services
- 72320000 Database services
What happened
DfE - The Consumer Council awarded this contract to ENDEAVOUR INFORMATION SOLUTIONS on 26 Jan 2023.
Description
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-038767 • Added 20 August 2026