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National Pathways Light & 111 Resilience Support Model

NHS England

Awarded
services

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from NHS England, and hundreds more across the UK public sector.

Key details

Contracting authority
NHS England
public body
Region
Leeds
Delivery: Yorkshire and the Humber
Contract value
£25,000,000ex VAT
Submissions closed
15 November 2022
Published
24 October 2022

Procurement

Submission method
Electronic Submission
Procedure type
Open procedure
CPV classifications
  • 85000000 Health and social work services

What happened

NHS England awarded this contract to Integrated Care 24 on 1 Mar 2023.

Description

There continues to be significant uncertainty around expected demands on the NHS 111 service.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, we intend to contract for two proposed services, which are split into Lots within the ITT: Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules. (est. £5 - 15m) Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians). (est. £5-10m)

For more information visit https://health-family.force.com/s/Welcome

Awarded supplier

Supplier
Integrated Care 24
Award date
1 March 2023

Contact

Address
Quarry House, Leeds, LS2 7UE
Contact name
NHSE Commercial Team

Identifiers

Buyer reference
C105404
Notice ID
029957-2022
OCID
ocds-h6vhtk-037bb6

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External ID: fts-ocds-h6vhtk-037bb6 • Added 20 August 2026