Customer Relationship and Case Management (CRCM) Solution
The Riverside Group Ltd
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Key details
Procurement
- 48445000 Customer Relation Management software package
- 72261000 Software support services
- 72263000 Software implementation services
- 72265000 Software configuration services
- 72267000 Software maintenance and repair services
- 48440000 Financial analysis and accounting software package
- 48400000 Business transaction and personal business software package
What happened
The Riverside Group Ltd awarded this contract to Homeless Link on 12 Jan 2024. The contract runs until 1 Oct 2028.
Description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Awarded supplier
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Identifiers
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View all →External ID: fts-ocds-h6vhtk-03d5c0 • Added 20 August 2026