Award of contract for an Integrated repairs and investment IT platform.

Anchor are currently in the process of tendering the repairs and asset investments works contracts for delivery from January 2025.

A PCR compliant tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents.

Anchor have been pursuing a solution to integrate the IT systems for new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents.

Existing systems and processes are complex and therefore bespoke systems were being explored. Throughout the process it was identified that Plentific offer an off the shelf platform which has the proven capability to integrate with all Anchor existing IT systems as well as provide residents with a user portal which will enhance the resident experience.

The solution can provide the integration SaaS iPaaS service specifically for the housing industry which provides a consistent resident repairs journey working with contractor systems.

The platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems.

It will enable us to optimise the allocation of work to our supply chain partners based upon delivery costs and service performance.

Anchor intend to enter into a 5 year contract with an optional additional 5 year extension.

Anchor are currently in the process of tendering the responsive repairs and asset investments works contracts for delivery from January 2025 in line with the Public Contract Regulations (2015).

The tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents.

Anchor have been pursuing a solution to integrate the IT systems for the new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents,

This includes the delivery of a portal to report and diagnose repairs as well as provide real time tracking for repairs. The platform is able to support appointments, diagnosis, scheduling and triage of works, along with real time progress tracking for orders. The platform also has to handle rules relating to the commercial model in the repairs and investment contracts, including Price per property, exclusions, and differing resident tenures.

This was initially envisaged to be a bespoke solution built to Anchors needs,

• 'Plentific' offer a solution that can provide the integration SaaS iPaaS service specifically for the housing industry .
• This approach offers access to Plentific Marketplace as a backup to main contractors, enhancing resident service.
• The Plentific platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems.

It will enable us to optimise the allocation of work to our supply chain partners based upon delivery costs and service performance.

Plentific's have an off the shelf platform which has capability to rapidly integrate Anchor's core systems with multiple contracts combined with the following functionality:

• A customer portal with integrated diagnostic capabilities which can also be used for colleagues.
• Manage the end-to-end repairs process
• An asset registry
• A Marketplace that provides the ability to access additional supply chain capacity when required
• Integrated reporting and analytics capabilities
• The ability to manage compliance activities
• The ability to manage the delivery of planned works projects
• The capability to manage multiple different types of inspections and manage the associated workflow of actions.

Anchor intend to enter into an initial 5 year contract with an option to extend for a further 5 years. Additional information: The contract value is for the full duration of the contract including extensions and includes assumptions regarding inflation.