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Zendesk License and Support
NHS Resolution
Awarded
services
This tender has closed
The submission deadline for this contract has passed. There may be more active services tenders from NHS Resolution, and hundreds more across the UK public sector.
Key details
Contracting authority
NHS Resolution
Public authority - central government
Region
London
Sector
Contract value
Not stated by buyer
Submissions closed
Not stated by buyer
Published
7 August 2026
Procurement
Contract period
20 August 2026 - 19 August 2027
1 year
Possible extension to 19 August 2028 · 1 year, 11 months in total
Extension terms: Up to a further period of 12 months at the discretion of the buyer.
Procedure type
Direct award
CPV classifications
- 48000000 Software package and information systems
- 72000000 IT services: consulting, software development, Internet and support
What happened
NHS Resolution awarded this contract to Zendesk, Inc. worth £269,510 on 7 Aug 2026. The contract runs until 19 Aug 2027.
Description
Provision of Zendesk SaaS and ongoing support.
Awarded supplier
Supplier
Zendesk, Inc.
GB-PPON: PWCC-9686-JLYY
Award value
£269,510
Award date
7 August 2026
Contact
Address
8th Floor, 10 South Colonnade, Canary Wharf, London, E14 4PU
Contact name
NHSR Procurement and Contracts
Email
Identifiers
Buyer reference
NHSR_489
Notice ID
075455-2026
OCID
ocds-h6vhtk-06df78
PPON
PPZC-7945-VBHW
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