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Ticketing - System Implementation and Support Partner

English Heritage

Awarded
services

This tender has closed

The submission deadline for this contract has passed. There may be more active services tenders from English Heritage, and hundreds more across the UK public sector.

Key details

Contracting authority
English Heritage
public body
Region
Swindon
Delivery: United Kingdom
Contract value
£1,100,000ex VAT
Submissions closed
8 January 2024
Published
27 November 2023

Procurement

Contract period
18 March 2024 - 27 November 2024
11 years
Submission method
Written
Procedure type
Open procedure
CPV classifications
  • 72212480 Sales, marketing and business intelligence software development services
  • 48100000 Industry specific software package

What happened

English Heritage awarded this contract to Ventrata Limited on 1 Jul 2024. The contract runs until 27 Nov 2024.

Description

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.It is expected that implementation will take up to 12 months, followed by an initial five year contract - with provision to extend by a further five years.

Awarded supplier

Supplier
Ventrata Limited
Award date
1 July 2024

Contact

Address
English Heritage, The Engine House, Fire Fly Avenue, Swindon, SN2 2EH
Contact name
Gary Dutton

Identifiers

Buyer reference
P/REF EH 00002003
Notice ID
034991-2023
OCID
ocds-h6vhtk-041d23

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External ID: fts-ocds-h6vhtk-041d23 • Added 6 August 2026