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IT Service Management System
Senedd Cymru / Welsh Parliament
Live
Confirmed tender
services
Wales
Key details
Contracting authority
Senedd Cymru / Welsh Parliament
public body
Region
Cardiff
Delivery: Wales
Sector
Contract value
£284,000ex VAT
Deadline
27 November 2024
Published
25 October 2024
Procurement
Contract period
Until 25 October 2029
5 years
Submission method
Electronic Submission
Procedure type
Restricted procedure
CPV classifications
- 72260000 Software-related services
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What happened
The contract runs until 25 Oct 2029.
Description
The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management).
The contract will be for an initial 5 year period, with the option to extend for a further 2 years.
Contact
Address
Senedd Cymru / Welsh Parliament, Ty Hywel, Cardiff Bay, Cardiff, CF99 1SN
Email
Phone
Identifiers
Buyer reference
1248
Notice ID
034729-2024
OCID
ocds-h6vhtk-04b186
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