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Provision of Rent Analytics Software

Torus62Ltd

Awarded
goods

This tender has closed

The submission deadline for this contract has passed. There may be more active goods tenders from Torus62Ltd, and hundreds more across the UK public sector.

Key details

Contracting authority
Torus62Ltd
public body
Region
St Helens
Delivery: North West England
Contract value
£1,250,000ex VAT
Submissions closed
18 October 2024
Published
17 September 2024

Procurement

Submission method
Electronic Submission
Procedure type
Open procedure
CPV classifications
  • 48000000 Software package and information systems

What happened

Torus62Ltd awarded this contract to Voicescape Ltd on 28 Feb 2025.

Description

Provision of rent analytical data services which utilises machine learning to manage its rent collection activities and analysis of areas of risk.

Full description

Torus requires an Intelligent automated solution which prioritises income officer caseloads based upon risks of increasing customer debt, automates contact with low risk, low-level cases, and provides an integrated call handling and text messaging solution for those cases considered higher risk.

The solution is to integrate fully with QL, enabling activity records in real time, but also have the capability to integrate with other housing management systems.

The value stated on this Contract Notice includes 2 X12 month extensions and we are expecting to obtain savings by running this exercise. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/RMP2B53KS2

Awarded supplier

Supplier
Voicescape Ltd
Award date
28 February 2025

Contact

Address
Helena Central, 4 Corporation Street, St Helens, WA9 1LD
Contact name
Carol Rabone

Identifiers

Notice ID
029626-2024
OCID
ocds-h6vhtk-049b58

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External ID: fts-ocds-h6vhtk-049b58 • Added 6 August 2026