HAC5943 - Mental Health Supported Living Services

The procurement of mental health supported living services located within the borough to provide support to residents unable to live independently as a result of serious mental illness. These settings are intended for service users with mental ill-health who may have had a significant admission to institutional care under The Mental Health Act. The services aim to offer a viable alternative to residential care settings, delivering support relating to tenancy management, activities of daily living, mental health recovery and any wider support needs such as substance misuse or involvement with the criminal justice system.

The Local Authority is seeking to procure three supported living contracts;

Lot 1

Huddleston Close (11 high support units)

Lot 2

Teresa House (16 high support units)

Hamlets Way (16 high support units)

Grand Union Place (8 step down units)

Lot 3

Cannon Street Road (20 high support units)

Bidders may choose to bid for any Lot singularly or multiple Lots in any combination

Contract term is three years plus two optional 12 month extensions.

Successful provider/s will be required to deliver support services to service users that will enable service users to develop the life skills required to maintain their independence within the community thus preventing unnecessary use of more institutional forms of care and hospital admissions.

Further details on the Authority's requirements can be found in the Specification and other Tender documents.

The Service shall be delivered at three buildings, Teresa House and Hamlets Way, both of which offer high support provision and Grand Union Place offering step down support.

The high support services will focus on engaging with and assisting service users to make good use of community mental health services available to them whilst developing the knowledge, life skills and ability to manage and sustain a tenancy successfully.

Staff will visit those in step-down units to deliver support and will arrange contact at a level sufficient for the service user. Service users located in step-down services should be invited to attend meetings and activities conducted for residents.

Whilst in step down accommodation service users will continue to receive support but will take greater personal responsibility for their day to day existence, albeit with minimal continued support, before eventually moving on to live independently within the community.

The landlord for Teresa House and Hamlets Way is Noting Hill Genesis. The Service Provider shall undertake the housing management at Teresa House and Hamlets Way in accordance with the Housing Management Agreement as part of the Service.

Service users at Teresa House and Hamlets Way are issued with Assured Shorthold Tenancies.

The landlord for Grand Union Place is L&Q who provide the housing management functions. The service provider is not required to undertake any housing management functions at this scheme but will enter into a Service Level Agreement with L&Q to facilitate the successful management of the Service.

All service users at Grand Union Place have been issued with Assured Shorthold tenancies.

There is no on-site staff office or communal facilities at Grand Union Place. Teresa House will act as a satellite office for the delivery of support services across both Teresa House and Grand Union Place.

Referrals to the step down will generally come from the high support service, however, they will be open to service users from across all high support services in the Borough. Not all service users will move into the step-down accommodation prior to moving to independent accommodation. It is important to note, that these are broad targets, and the Service Provider shall need to demonstrate that service users are supported to move to independence in a time frame that addresses their individual needs, and therefore should not stay in the Service longer than is necessary.

Data outlining the support provision of current service users is included in the tender pack.

Building specifications

Teresa House is a 16-bed block situated in Stepney, E1 that consists of self-contained studio flats. Each flat comprises a living area, kitchenette and bedroom area in one shared space with a walk-in shower room and toilet leading off this area. The units are fully furnished with a small cooker, fridge freezer, a microwave, beds, bedside cabinet, chest of drawers, built-in wardrobes and a sofa.

Housed in a block, the 16 units of accommodation are spread across the ground, 1st, 2nd and 3rd floors with 1 disabled unit on the ground floor and 5 studio units on the 1st, 2nd and 3rd floors.

The staff and communal areas are located on the ground floor of the building which has disabled access. There are two staff offices and staff kitchen area on the ground floor of Teresa House plus a small meeting room on the first floor in addition there is a staff room with a shower and toilet area on the 3rd floor at Teresa House.

Communal facilities for residents include:

• Communal Laundry
• Communal Lounge/Activity Area and Computer Room
• Communal Kitchen
• Training Kitchen
• Small communal garden
• Service user and visitors’ toilet

Hamlets Way is based in Bow, E3 and is a 16-bed supported accommodation scheme that consists of self-contained studio flats which comprise living area, kitchenette and bedroom area in one shared space with a shower room, toilet and storage areas leading off this area. The units are fully furnished with white goods, carpets, bed and bedding, bedside cabinet, sofa, chest of drawers, electric hob and oven, fridge freeze and wardrobes. Housed in a block, the 16 units of accommodation are spread across the ground, 1st and 2nd floors with 4 units on the ground floor and 6 on the 1st and 2nd floors.

The staff and communal areas are located on the ground floor of the building which has disabled access. There are 2 staff offices at Hamlets Way and a staff room. In addition, there is a staff room with a shower and toilet area on the 1st Floor.

Communal facilities for residents include:

• Communal laundry
• Service user gym
• Communal lounge
• Communal bathroom
• Activity/Resource Room
• Communal kitchen
• Training kitchen
• Front and back communal garden
• Service user and visitor’s toilet
• 1 disabled toilet

Grand Union Place consists of 8 units in Stepney, E14 approximately 0.5 miles from Teresa House. The eight units are pepper potted across four blocks of accommodation on the ground, 2nd and 3rd floors of the Grand Union Estate.

There are eight units of 1 bed self-contained accommodation which includes living room, kitchen, bathroom and bedroom. The units are not fully furnished and only white good are provided.

2 extension option(s) available, 0 taken; up to 24 months in total

Option: 12 months, from 2028-01-01, to 2028-12-31, Option to extend for 12 months

Option: 12 months, from 2029-01-01, to 2029-12-31, Option to extend for 12 months