Contact Telephony Services
Rochdale Borough Council
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The submission deadline for this contract has passed. There may be more active services tenders from Rochdale Borough Council, and hundreds more across the UK public sector.
Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
Rochdale Borough Council awarded this contract to Kerv Experience Limited worth £304,020 on 10 Apr 2025. The contract runs until 23 May 2028.
Description
Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC platform
Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations
Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services
3-Year contract
Awarded supplier
Contact
Identifiers
Explore related tenders
External ID: fts-ocds-h6vhtk-052100 • Added 6 August 2026