IT Magement Service Tool
General Pharmaceutical Council
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Key details
Procurement
- 72000000 IT services: consulting, software development, Internet and support
What happened
General Pharmaceutical Council awarded this contract to TOPDESK UK LIMITED worth £4,569,189 on 2 May 2025. The contract runs until 1 May 2028.
Description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month.
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.
We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Awarded supplier
Contact
Identifiers
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External ID: fts-ocds-h6vhtk-052696 • Added 6 August 2026